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Seller Policy

Seller Policy

ARTOVERT is a new subscription based marketplace where you can sell your art directly to buyers around the world with only 2% commission taken from the sale.  

Please read on to find out more about your rights, as well as what is expected of you, as a seller. This policy is a part of our Terms of Use. By opening an ARTOVERT gallery, you’re agreeing to this policy and to our Terms of Use.

Covered in this contract:

What can be Sold on ARTOVERT

What can't be sold on ARTOVERT

Representing yourself, your gallery, and your listings honestly

Creating and uploading content

Building a positive reputation through our Reviews System

Providing great customer service

Responding to requests for cancellations, returns and exchanges 

What can be sold on ARTOVERT

Art that is made or designed by you, the seller. 

You agree that:

1 All artwork listed has been made by or designed by you and that if an artwork has been co-created you accurately describe every person involved in the making of an artwork in your gallery.

2. You are using your own photographs - not stock photos, artistic renderings, or photos used by other sellers or sites. 

3. All artwork listed for sale is available for purchase.

4. Each artwork has a set price.

5. If you are using photographs of previous work with options for customisation (like different colour choices etc.) then it is clear in your description of the artwork listing that the photo/s shown are used for reference only.

What Can't be Sold on ARTOVERT

Prohibited artwork and artwork that violates our intellectual property policies are not allowed to be sold on ARTOVERT.

Reselling is not allowed on ARTOVERT. Reselling refers to selling an artwork on your gallery page when you were not involved in the creation process. In short, you may not resell artwork that you were not involved in designing or making of.

Keep in mind that members may flag listings that appear to violate our policies for ARTOVERT's review.

ARTOVERT may remove any listings that violate our policies. Note that subscription fees are non-refundable. ARTOVERT may also suspend or terminate your account for any violations. You’ll still be required to pay any outstanding fees on your ARTOVERT bill. You can find more information in our Fees & Payments Policy. 

Representing Yourself, Your Gallery and Your Listings Honestly

One of ARTOVERT’s core values is transparency. Transparency means that you honestly and accurately represent yourself, your artwork and your business.

By selling on ARTOVERT, you agree that you will:

Provide honest, accurate information in your Gallery page and artwork listings.

Honour your Gallery Policies.

Accurately represent your artwork in listings and listing photos.

Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to ARTOVERT.

Not engage in fee avoidance.

Not create duplicate gallerys - see Multiple Gallerys on ARTOVERT for more details.

Communicating with Other ARTOVERT Members

Chats

You can use ARTOVERT to communicate directly with your buyers or other ARTOVERT members. Chats are a great way for buyers to ask you questions about an artwork or an order.

Chats may not be used for the following activities:

Sending unsolicited advertising or promotions, requests for donations or spam; harassing or abusing another member; contacting someone after they have explicitly asked you not to; or interfering with a transaction or the business of another member. 

Interference

Interference occurs when a member intentionally interferes with another member’s gallery in order to drive away their business. Interference is strictly prohibited on ARTOVERT. Examples of interference include:

Contacting another member via ARTOVERT Chats to warn them away from a particular member, gallery or artwork; purchasing from a seller for the sole purpose of leaving a negative review.

Harassment

Any use of ARTOVERT Chats to harass other members is strictly prohibited. Similarly, Chats may not be used to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability or sexual orientation. If you receive a Chat that violates this policy, please let us know right away.

Emails

You may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for ARTOVERT- related communications or for ARTOVERT- facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s explicit consent, you may not add any ARTOVERT member to your email or physical mailing list or store or misuse any payment information. For more information, please see our Privacy Policy. 

Creating and Uploading Content

As a member of ARTOVERT, you have the opportunity to create and upload a variety of content, like listings, Chats, text and photos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

Abusive, threatening, defamatory, or harassing;

Obscene or vulgar;

In violation of someone else’s privacy or intellectual property rights (link to); or

False, deceptive, or misleading.

Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on ARTOVERT. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 60 days after their artwork’s expected delivery date.  Buyers can edit their review, including the photograph, any number of times during that 60 day period.

If you receive an unfavourable review, you can connect with the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

Contain private information;

Contain obscene, racist, or harassing language or imagery;

Contain advertising or spam;

Be about things outside the seller’s control, such as a shipping carrier, ARTOVERT or a third party; or

Undermine the integrity of the Reviews system. 

Extortion

Extortion is not allowed on ARTOVERT. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on ARTOVERT. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review. For more information, please see preventing extortion.

Shilling

Shilling is strictly prohibited on ARTOVERT. Shilling is the fraudulent inflation of a gallery’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the gallery’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice. Reviews must reflect the honest, unbiased opinions, findings, beliefs or experience of the buyer.  

Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on ARTOVERT, you agree to:

Honour your shipping and processing times. Sellers are obligated to ship an artwork or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. These requirements are detailed in our Shipping Policy. Respond to Chats in a timely manner.

Honor the commitments you make in your gallery policies.

Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, the ARTOVERT team can help through our case system. Read about your rights and responsibilities regarding cases in seller resolution.

If you are unable to complete an order, you must notify the buyer and cancel the order. Read about how to cancel an order in cancelling a sale.

ARTOVERT will help you provide great customer service and maintain trust with your buyers through our Seller Service Level Standards (“SLS.”)  

Responding to Requests for Cancellations, Returns and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.

European Union Right of Withdrawal

Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an artwork, during which they may return an artwork for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom artworks (such as commissioned pieces and bespoke framing and this must be made clear in your gallery policy). 

Cancellations

If you are unable to complete a transaction, you must notify the buyer via ARTOVERT Chats and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

You may cancel a transaction under the following circumstances:

The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback or cancelled payment.)

Both you and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.

You have decided to refuse service to the buyer, and if the buyer has already paid, you have issued a full refund, including shipping.

The buyer did not receive the artwork(s) ordered, even though you provided proof of shipping, and you have issued a refund for the artwork. 

Both you and the buyer agreed that the buyer could return the artwork for a refund, you have received the returned artwork and issued a refund to the buyer for the artwork. 

ARTOVERT’s Case System

We ask buyers to contact a seller directly and attempt to resolve any outstanding issues before opening a case on ARTOVERT. For this reason, it is important that you fill out your gallery policies and regularly respond to Chats from your buyers.

Buyers may file a case for a non-delivery or a not-as-described artwork. You must respond to any open cases within seven days.

A Non-Delivery occurs when a buyer places an order and submits payment, but does not receive the artwork. The following are examples of Non-Delivery cases:

An artwork was never sent.

An artwork was sent to an address that is not on the ARTOVERT receipt.

There is no proof that the artwork was shipped to the buyer’s address.

An artwork is Not as Described if it is materially different from your listing description or your photos. The following are examples of Not as Described cases:

The artwork received is a different colour, or size than is shown in the photo or described in the listing.

The artwork has a different design or material.

The artwork was advertised as authentic but is not authentic.

You failed to disclose the fact that an artwork is damaged or is missing parts.

The condition of the artwork is misrepresented. 

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

The artwork(s) were ordered for a specific date or event.

A deadline was agreed upon by the buyer and seller.

The artwork(s) are rendered useless after that date.