Your gallery policy provides buyers with the information they need before purchasing from your gallery.
Your gallery policy is designed to help you answer your buyers' most pressing questions and help them build trust with your gallery.
To add gallery policies, go to Your gallery policies > Edit gallery policies and scroll down to Gallery Policy.
On your listing pages, we'll show where the artwork ships from and, depending on where the buyer is, how much it will cost. We also show processing times on listing pages.
Processing time is the time it takes for you to prepare an artwork order for shipping. We highly recommend that you add processing times to all of your listings, as they are an important factor in a buyer's purchasing decision.
Costs and processing times are not shown on your gallery homepage, but we tell buyers to check each artwork for details.
We’ve added an optional Estimated shipping times section, where you can let buyers know how long it will take an artwork to reach various destinations once shipped. Here you can take into account any shipping upgrades you offer. For example, if you ship to the United States from the UK and with the fastest shipping class you offer, it takes one week and with the slowest it takes four weeks, your estimate should be 1-4 weeks.
We make it clear that shipping times are estimates only and cannot be guaranteed. Please keep in mind that this section is completely optional. If you choose not to fill it out, we won't show it to buyers.
Returns & Exchanges
Use this section to set expectations with buyers early on, so they know your returns and exchanges policy before purchasing from your gallery and are clear on the process of how they should go about returning a piece should they wish.
If you’re selling to Europe, EU buyer protection laws allow European residents to return artworks if they contact the seller within 14 days – and this information is standardised across all sellers Returns and Exchanges section.
Note: Frequently asked questions and Seller details are separate from your gallery policies and can be filled out independently.
Frequently Asked Questions
If buyers ask you the same question again and again, then it probably makes sense to list it as an FAQ. Some common FAQs include information about custom orders, artwork care, and sizing. If you offer insurance, you should include that information here.
In the event that you have a dispute with a buyer, ARTOVERT will look to your gallery policies. Keep in mind that information listed in your FAQs is not considered to be part of your policies.
This section lets you show specific information about yourself and your gallery to your buyers, such as your name, business address, and VAT number (when applicable). EU buyer protection laws require sellers to display this information. Only buyers who have set their location to an EU country will see this information. ARTOVERT will not use this information to contact you.
Making Changes to Your Gallery Policies
You can edit your gallery policies whenever you like. When a buyer makes a purchase, they’ll see a copy of your gallery policies as of the time of purchase in their receipt email.